Politique de Remboursement

Politique de Remboursement et de Retour / Refund Policy

Welcome to Atlas Pro ONTV. We are committed to delivering high-quality streaming services and ensuring customer satisfaction. Please read our Refund & Returns Policy carefully to understand your rights regarding cancellations, eligibility, and process for requesting a refund.

1. Overview & General Policy

Due to the nature of digital products and instant service provisioning, subscriptions are non-refundable once activated, except under specific circumstances outlined in this policy.

We strongly encourage all customers to double-check their device compatibility, internet speeds, and service requirements prior to purchasing a long-term plan.

2. Eligibility for a Refund

You may be eligible for a full or partial refund under the following strict conditions:

  • Non-Delivery / Failure to Activate: If you purchased a subscription but did not receive your access details (credentials or playlist link) within 24 hours of purchase, and our support team is unable to fulfill your order.

  • Major Technical Issues: If the service experiences prolonged downtime or severe operational issues that originate from our servers, and our technical team cannot resolve the problem within 48–72 hours.

  • Money-Back Guarantee Window: If a refund request is submitted within [7 / 14] days of your initial subscription order, provided the service has not been excessively misused.

3. Non-Refundable Cases

We cannot offer refunds or accept cancellation claims in the following situations:

  • User Side Issues: Poor internet connectivity, insufficient bandwidth, ISP throttling, or incorrect customer device setup.

  • Unsupported Devices: Purchasing a package without verifying if your target device or software application is supported.

  • Change of Mind: Decisions to cancel purely based on personal preference after the service has already been delivered and used.

  • Third-Party App Purchases: Any secondary software, app activation fees (e.g., Smart IPTV, IBOPlayer, IPTV Smarters), or external media player licenses are paid directly to third parties and are non-refundable by us.

  • Violations of Terms: Accounts suspended or terminated due to policy breaches (such as restreaming, unauthorized account sharing, or illegal activities).

4. How to Request a Refund

If you meet the criteria for a refund, please follow these steps to initiate your request:

  1. Submit a Ticket / Email: Contact our billing team via email at [support@yourdomain.com] or open a ticket through your Account Dashboard.

  2. Provide Required Information:

    • Full Name

    • Order / Transaction ID

    • Email address associated with the account

    • Clear description and evidence (e.g., screenshots, speed test results) of the issue experienced.

5. Processing & Refund Timelines

  • Review Period: Once submitted, our team will review and verify your request within 24–48 business hours.

  • Approval & Credit: If approved, refunds are issued back to the original payment method (Credit Card, Crypto, PayPal, etc.).

  • Reflecting in Account: Depending on your bank or payment provider, it may take 5 to 10 business days for the refunded amount to appear on your statement.

6. Contact Us

If you have any questions or require technical assistance prior to requesting a refund, please reach out to our 24/7 customer support team: